About the role
About Tutor
Tutor Intelligence builds autonomous robots in our factory in Watertown, MA. Our robots move boxes and pallets for businesses ranging from family-owned manufacturers to some of the largest brands in the world. We're scaling fast, and every robot that leaves our floor goes to work in a real warehouse.
On-site in Watertown, MA · Full-time · 1st shift (8:30 AM–5 PM) · Hourly, non-exempt · $34–$50/hr + overtime
Must be authorized to work in the US. We can't sponsor visas for this role.
The Role
You take a robot fresh off the assembly line, power it up, bring every system online, and own it until it's tested, documented and ready to ship. When it doesn't work, you find out why with a meter and a schematic. Then you fix it and prove the fix holds.
The robot is an autonomous palletizer: a collaborative robot arm on a battery-powered mobile base, with vacuum tooling, sensors and safety circuits. You're the last set of hands before the customer.
This is a hands-on technician job on the production floor, not a desk or engineering role. If your experience is mainly software, simulation or academic projects, this isn't the right fit.
What You'll Do
Inspect wiring workmanship and perform a safe first power-up on robots coming off the line
Check out each system: batteries and DC power, wiring, arm, drive motors, sensors, vacuum tooling and safety circuits
Load software, firmware and calibrations using our tools and procedures
Run functional and final acceptance tests, including multi-hour continuous runs
Troubleshoot electrical, mechanical and setup failures down to the root cause, without swapping parts until the fault goes away
Repair cables, connectors, crimps and components within approved procedures, then retest to prove the fix
Log failures, repairs and results against each robot's serial number
Bring recurring problems to Production Engineering and Quality so they get fixed at the source
Prep robots for shipment
Tech III: lead the hardest debug cases, train techs and write troubleshooting guides
Two Levels, One Team
Technician II ($34–$42/hr):
2+ years troubleshooting and repairing electromechanical equipment in automation, field service, military, AGV, packaging, CNC or similar. Brings up, tests and releases robots on their own.
Technician III, Senior ($42–$50/hr):
5+ years troubleshooting and repairing electromechanical equipment, including hands-on repair of robots, AMRs or cobots with an oscilloscope or CAN tools. Takes the hardest faults, does harness- and component-level repair, trains other techs and writes troubleshooting guides.
We set your level from what you show us in the interview, not from your years alone.
What You Bring
Hands-on experience diagnosing and repairing electromechanical equipment (2+ years for Tech II, 5+ for Tech III)
Experience bringing up or commissioning complete machines, not only assembling them or running checklists
Reading electrical schematics, wiring diagrams and assembly drawings
Confident multimeter use on power, wiring and signal faults
A sharp eye for crimps, connector pins and cable routing
A methodical approach: form a hypothesis, test it, confirm the cause, verify the fix
Clear written notes
A degree is not required
Physical requirements: stand, kneel and reach for a full shift; lift up to 50 lb; work safely around lithium batteries and moving robots
Nice to Have
Military electronics, avionics or field service background
Experience with cobots, AMRs/AGVs or battery-powered equipment
Oscilloscope or CAN bus tools
IPC/WHMA-A-620 certification
Basic Linux command line
Where This Can Go
We're scaling toward thousands of robots, and we promote from the floor. Technicians here can grow into:
Test Lead:
running test and release for a product line
Production Supervisor:
leading a shift of technicians
Quality & Reliability:
owning failure analysis and corrective action
Production Engineering:
improving test processes, fixtures and procedures
How We Work: Our Values in This Role
We hire against our values, and we'll interview you against them too. Here's what they look like in this seat:
Love of the Game.
Getting a dead robot running again is the best part of your day.
Gumption.
You don't wait for someone to tell you what's wrong. You grab the schematic and go find it.
Beginner's Mindset.
You ask why it failed, not just how to get it running, and you learn every system on the robot.
Belief in Each Other.
You write it down clearly so the next tech and the engineers can trust what you found.
Keep Moving Forward.
When the line is pushing, you stay methodical and keep robots moving.
Customer Obsession.
You're the last set of hands before the customer. Nothing leaves that you wouldn't put your name on.
Why Tutor?
Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable.
Our team is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in.
Benefits
We take care of our team so they can do their best work. At Tutor, you’ll get:
Fully employer-covered health insurance, so you’re protected without the premium.
A managed 401(k) to help you plan for the future.
Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees.
Regular in-office meals and team social events throughout the year.
As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond.
Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.