About the role
ABOUT DOSS
DOSS is building the AI Operations Cloud for the real world. Our platform helps physical product businesses manage the flow of goods, dollars, and data in real time across procurement, inventory, orders, fulfillment, and finance.
We built it to replace spreadsheet chaos and rigid, consultant-heavy ERPs, so our customers get fast time-to-value and a system that adapts as their business evolves. Our Adaptive Resource Platform (ARP) and unified operational data model let teams deploy quickly, automate workflows, and make changes without months of re-implementation.
DOSS has raised $73M from investors including Madrona, Premji Invest, Theory Ventures, General Catalyst, Intuit Ventures, Contrary Capital, and Pathlight VC. Fast-growing operators trust DOSS to run critical operations with speed, control, and confidence.
About the Role
Doss's Forward Deployed Services (FDS) team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle:
Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
Product Design: Data modeling, workflows and integrations
Build/Configure on DOSS platform
UAT and Go-live
The Forward Deployed Product Manager will support our push to upper mid-market and enterprise clients, and will have multiple responsibilities:
Support end-to-end ERP lifecycle process and success for our clients
Build new product capabilities/solutions within the DOSS ERP platform
Contribute to best practices and process improvements across the team
While having previous ERP or industry experience is strongly preferred, our current team comes from a mix of business and technical backgrounds. What we value the most are:
Ownership/accountability mindset
Customer obsession (including client/stakeholder management)
Appetite for operational and technical details
Business acumen to zoom out and discuss value drivers
Passion for learning quickly
We are open to hiring across the US, but at the moment we are prioritizing candidates in Denver, CO.
What You'll Do
Support end-to-end post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring our clients achieve success and value from DOSS
Conduct cross functional deep dives across customer organizations to map end-to-end business processes and workflows
Build new product capabilities that help support DOSS's push to upper mid market and enterprise clients
Contribute to best in class practices and processes across the entire team
Translate process flows into product design and configuration within the DOSS platform
Collaborate with technical teams on integrations and data migrations required for successful implementations
Support UAT, training, and go-live support; building relationships with clients to drive retention and potentially upsell → turning our customers to our biggest advocates!!
Contribute to initiatives to drive improvements in the DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team
What We're Looking For
3+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (but is a major plus)
Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.
High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.
Technical from First Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.
Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.
Strong analytical mindset; experience with SQL is a plus (but not required)