About the role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The
SRE – NOC
role sits at the intersection of
traditional Network Operations Center (NOC)
responsibilities and
engineering‑driven reliability practices
. This role focuses on
24/7 service reliability, incident response, operational automation, and observability
, while actively reducing operational toil through software and automation.
Unlike a traditional NOC analyst, an SRE‑NOC is expected to
engineer problems away
, not just respond to alerts.
How will you make an impact?
Incident Response & Operations
Act as a
primary or escalation responder
in a 24x7 on‑call rotation
Lead or support
Major Incident (MI) response
, including triage, mitigation, and resolution
Coordinate across
Engineering, Infrastructure, Security, and Product teams
Execute and improve
runbooks, playbooks, and escalation paths
Drive
blameless post‑incident reviews (PIRs)
and track corrective actions
Monitoring, Alerting & Observability
Own
service health monitoring
across infrastructure, applications, and dependencies
Design and maintain
alerting strategies
that align with SLIs/SLOs
Reduce alert fatigue through
signal‑to‑noise improvements
Build dashboards using tools such as:
Grafana
Prometheus
Datadog / Splunk / CloudWatch
Reliability Engineering & Automation
Automate repetitive operational tasks to reduce manual toil
Improve
mean time to detect (MTTD)
and
mean time to resolve (MTTR)
Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
Implement
self‑healing and auto‑remediation
where possible
Partner with engineering teams to improve system design for reliability
Platform & Infrastructure Support
Support and troubleshoot:
Linux‑based systems
Cloud platforms (AWS, Azure, GCP)
Kubernetes / containerized environments
Assist with capacity planning and availability reviews
Ensure operational readiness for production releases
Have you got what it takes?
Technical
Strong Linux systems administration
Experience with
incident management
and production support
Familiarity with:
Cloud infrastructure (AWS preferred)
Containers & orchestration (Docker, Kubernetes)
Monitoring/alerting platforms
Scripting or programming experience in
Python, Bash, Go, or similar
Understanding of networking fundamentals (DNS, TCP/IP, load balancing)
Operational
Experience working in
24x7 NOC or production operations environments
Ability to handle high‑pressure incidents calmly and effectively
Strong written and verbal communication for incident coordination
Comfort working from runbooks—but improving them when they fall short
Preferred / Differentiators
Experience defining or operating to
SLOs / SLIs
Prior migration from
traditional NOC → SRE model
Infrastructure as Code experience (Terraform, Ansible, etc.)
Exposure to
security, compliance, or regulated environments
Requisition ID: 11707.
Reporting into: Manager, Network Operations.
Role Type: Individual Contributor.
#LI-Remote
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.