About the role
Are you passionate about improving digital customer experiences and excited by the opportunities that AI and automation can bring? We have an exciting opportunity for a Digital Experience Lead to join our Customer Experience & Digital team at RMG. This is a hands-on role where you'll take ownership of the day-to-day performance and improvement of our digital customer journeys, including online chat, self-service, automated processes and AI-enabled solutions. You'll look for smarter ways of work…