About the role
POSITION OVERVIEW
We are seeking a dynamic and experienced Director of Information Technology to lead and manage our entire IT infrastructure, operations, and service delivery across multiple sites. This is a senior leadership role responsible for the stability, performance, and strategic direction of all IT systems, from switching and routing architecture to server infrastructure, cloud services, and end-user support.
The ideal candidate is a well-rounded IT leader who has spent significant time in the field and in the server room, understands enterprise networking inside and out, and can seamlessly transition between strategic planning and hands-on technical problem-solving. You will manage a team of IT professionals, oversee helpdesk operations, and serve as a key technology partner to executive leadership.
KEY RESPONSIBILITIES
IT Strategy & Leadership
Define and execute the organization’s IT roadmap, aligning technology investments with business goals and operational needs
Lead, mentor, and develop a high-performing IT team including of systems administrators helpdesk staff
Interface with engineers to support engineering requirements and strategy
Serve as the primary technology advisor to executive leadership, providing clear reporting on infrastructure health, risks, and initiatives
Assist in the creation and enforcement of IT policies, standards, procedures, and governance frameworks across all sites
Networking — Switching, Routing & Infrastructure
Design, deploy, and maintain enterprise-grade switching and routing infrastructure across all locations
Manage LAN/WAN architecture including VLANs, inter-VLAN routing, spanning tree, and QoS configurations
Oversee BGP, OSPF, and static routing protocols to ensure reliable, redundant connectivity between sites and the internet
Lead network capacity planning, performance monitoring, and proactive troubleshooting across all layers of the stack
Preferred experience with Juniper, Ubiquiti/UniFi, Cisco, or equivalent enterprise networking platforms
Multi-Site Management
Oversee IT operations across multiple physical locations, ensuring consistent service delivery, standards compliance, and uptime across all sites
Develop and manage site-specific infrastructure documentation, asset inventories, and network diagrams
Coordinate remote hands and local vendor support for sites without dedicated on-site IT staff
Lead network and systems refresh projects across distributed locations with minimal disruption to operations
Ensure WAN connectivity, SD-WAN or MPLS links, and failover mechanisms are properly configured and tested at each site
Server & Systems Administration
Own the full lifecycle of server infrastructure including procurement, deployment, patching, monitoring, and decommission
Manage on-premises and hybrid server environments running Windows Server and/or Linux; including Active Directory, Group Policy, DNS, and DHCP
Oversee virtualization platforms (VMware, Hyper-V, or equivalent) for resource optimization and high availability
Administer backup and disaster recovery programs, ensuring RPO/RTO targets are defined, tested, and achievable
Lead storage area network (SAN) or NAS management, ensuring data integrity, performance, and redundancy
Cloud & Hybrid Infrastructure
Manage and optimize hybrid cloud environments across Azure, AWS, or GCP alongside on-premises infrastructure
Administer software offerings and license management
Helpdesk & End-User Support Management
Lead and manage the helpdesk team to deliver high-quality, timely technical support to end users across all sites
Define and enforce SLA targets, ticket escalation procedures, and quality standards for all support tiers
Implement and maintain IT Service Management (ITSM) processes including incident, problem, change, and asset management
Oversee endpoint management and deployment including imaging, patching, and lifecycle management
Establish and track helpdesk KPIs and reporting to identify trends, recurring issues, and improvement opportunities
Champion end-user experience, ensuring technology enables productivity across all departments and locations
Security & Compliance
Partner with the Director of Cybersecurity to ensure infrastructure adheres to security best practices
Enforce access control policies including RBAC and least-privilege principles across systems and applications
Ensure all systems are covered by current patch management, endpoint protection, and monitoring tooling
Maintain IT compliance with applicable regulatory and audit frameworks relevant to the organization
REQUIRED QUALIFICATIONS
8+ years of progressive IT experience, including 3+ years in a management or director-level role
Deep, hands-on expertise in enterprise switching and routing (VLANs, BGP, OSPF, STP, QoS, VPNs)
Proven experience managing IT operations across multiple physical sites or locations
Strong server administration background including Windows Server, Active Directory, DNS/DHCP, and virtualization
Experience managing hybrid or cloud-based infrastructure (Azure, AWS, or GCP)
Demonstrated ability to build, lead, and develop IT teams including helpdesk, network, and systems staff
Solid understanding of ITSM principles and experience managing helpdesk or service desk operations
Experience with endpoint management, MDM platforms, and device lifecycle management
Ability to develop and present IT roadmaps, budgets, and risk reports to executive leadership
Excellent communication and interpersonal skills; able to translate technical complexity for non-technical stakeholders
Must be based in Austin, TX or willing to relocate prior to start date
PREFERRED CERTIFICATIONS
One or more of the following certifications is strongly preferred:
CCNA or CCNP: Cisco Certified Network Associate / Professional
CompTIA Network+ and/or CompTIA Server+
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator
VMware VCP: vSphere or Data Center Virtualization
ITIL Foundation: IT Service Management
CompTIA Project+ or PMP: Project Management