About the role
About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
About the Role
NinjaOne is seeking a Senior Salesforce Solution Architect to help design, modernize, and scale the technology and business processes powering our global revenue organization.
As NinjaOne expands into new markets, products, and go-to-market motions, we are investing in a Sales Systems organization built on strong architectural foundations, operational excellence, intelligent automation, and sustainable delivery practices.
This senior technical leadership role focuses on business process architecture, scalable solution design, and technical excellence. You’ll architect new processes as we grow, reengineer processes that have outgrown their original design, and ensure the supporting systems are reliable and maintainable. Great architecture begins with understanding the business problem rather than immediately jumping to objects, automation, or code.
Reporting directly to our Salesforce Platform Manager, you’ll bring deep platform expertise to make informed declarative-versus-programmatic decisions, guide implementations, review technical work, and mentor the team. You’ll exercise independent judgment within established decision rights and partner with technical leadership on broader architectural decisions.
Location
-
Austin, TX — Hybrid
Remote;
in office Monday, Tuesday, and Thursday.
What You’ll be Doing
Business Partnership & Process Architecture
Partner directly with Sales, Finance, Marketing, Support, and other business leaders to understand
objectives
,
scope
initiatives, challenge assumptions, and translate requirements into sustainable solutions.
Architect new GTM processes across markets, products, sales motions, and partner models; reengineer existing lead-to-cash, territory, forecasting, quoting, and renewal processes.
Define end-to-end workflows, ownership, controls, data requirements, and dependencies;
eliminate
broken handoffs and manual workarounds while balancing near-term needs with long-term scale.
Salesforce Architecture & Technical Strategy
Own solution architecture for assigned initiatives, exercising independent technical judgment and constructively challenging approaches while partnering with technical leadership on enterprise standards and decisions.
Design secure, scalable solutions across data modeling, security and sharing, automation, and integrations; evaluate native, low-code, and custom approaches, including Flow-versus-code tradeoffs.
Assess performance, platform limits, technical risk, maintainability, and total cost of ownership; promote reusable patterns and reduce technical debt.
Enterprise Integrations & Data Architecture
Architect and review Salesforce integrations with the broader GTM ecosystem, including
DealHub
,
LeanData
,
Workato
, Chili Piper, Clari,
Salesloft
, and NetSuite.
Define data and system ownership, integration patterns, exception handling, and downstream dependencies; guide data quality, deduplication, lead-to-account matching, territory models, attribution, and reporting integrity.
Technical Leadership & End-to-End Delivery
Lead solution design from discovery and scoping through implementation, testing, production deployment, and stabilization; coordinate with business stakeholders and delivery teams to manage dependencies, risks, and tradeoffs.
Use substantial hands-on development experience to review technical designs and code, guide Flow/Apex/LWC decisions, and provide targeted support for complex prototypes and troubleshooting.
Champion source control, automated testing, CI/CD, environment management, deployment quality, and release readiness;
maintain
architecture diagrams, integration maps, design specifications, and decision records.
Governance, Innovation & Mentorship
Help
establish
architectural review and approval practices; make decisions within delegated authority and escalate enterprise-level implications with clear options and recommendations.
Identify
practical AI and intelligent automation opportunities, including
Agentforce
and Einstein, with
appropriate security
, data access, human oversight, testing, auditability, and reliability.
Partner with Sales Ops leadership and cross-functional leaders; mentor developers, administrators, and analysts through reviews, pairing, reusable patterns, and knowledge sharing to increase team independence.
Other duties as needed
About You
8+ years on the Salesforce platform, including 3+ years owning cross-functional solution architecture, on top of substantial hands-on implementation experience
.
Proven experience partnering directly with Sales, Finance, Marketing, Support, or comparable business stakeholders to scope initiatives and guide solutions from discovery through successful production delivery.
Proven ability to design greenfield revenue processes and reengineer
established
processes for scale.
Deep
expertise
in Salesforce data architecture, security and sharing, automation, Apex, Lightning Web Components, SOQL, platform limits, and integrations; development experience sufficient for rigorous code review, troubleshooting, and Flow-versus-code decisions without requiring full-time coding.
Experience architecting multi-system enterprise solutions, understanding downstream impacts, and guiding data quality and integration decisions.
Strong architectural judgment, communication, and ability to influence without formal management authority;
demonstrated
mentorship and ownership of solution quality.
Experience with source control, automated testing, CI/CD, deployment practices, and technical documentation.
Preferred
: High-growth B2B SaaS and global GTM experience; international expansion, partner programs, or product launches.
Preferred
: Salesforce Application Architect, System Architect, or Certified Technical Architect credentials.
Preferred
:
DealHub
, NetSuite,
LeanData
,
Salesloft
, Clari,
Workato
, or comparable technologies.
Preferred
: Lean, Six Sigma, or BPMN; architecture governance;
Agentforce
/Einstein; multi-org or regulated Salesforce environments.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Candidate Privacy
When you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at
https://www.ninjaone.com/candidate-privacy-policy
.